It has been an exceptionally competitive year for The Banker’s Bank of the Year Awards, making this year’s winners all the more deserving of the Bracken trophy.
The past couple of years have been tumultuous and uncertain to say the least. But the global banking industry has risen to the challenge and come through the worst of the Covid-19 pandemic stronger and more resilient. Banks have reacted quickly, changed their ways of working and how they deliver services to customers.
Importantly, institutions have rethought their purpose and role in society, effectively supporting the business and financial interests of their customers when needed most. It is this renewed commitment to corporate social responsibility — and to building a more sustainable and inclusive world — that has really shone through during the past 12 to 18 months.
The determination to assist customers and keep them afloat was clearly demonstrated in the hundreds of awards submissions received this year. The competition was incredibly high, as banks across the world raised their game in digital transformation, customer experience and bringing environmental, social and governance criteria to the fore.
Congratulations to all the winners for their stellar performances and achievements in 2021.
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